Effective communication is the very lifeline of our business and is reflected in the way we work, with all our systems, processes and procedures designed and built with this in mind.
At Marshalls we strive to be proactive at all times, keeping our customers and employees up-to-date on any developments within the company and the wider security industry that may affect them. Our commitment to open and proactive communication means that we are able to optimise the service we provide to all our clients.
We keep the lines of communication open in a number of ways:
Contract Monitor – our comprehensive customer satisfaction survey, enabling us to continually develop our service levels in line with client expectations.
- Marshalls Security Group Website – continuous news updates and thought-pieces about our business and our services.
- Customer and CSR Updates – ensuring that our customers are kept up-to-date with all aspects of the service we provide.
- Staff Satisfaction Surveys – a medium allowing our staff to inform the management team about issues that they may have, alongside their ideas for service improvements and innovation.